The FAQs
Kiwi Diet is New Zealand's leading weight loss plan and a trusted health and wellness brand committed to helping you achieve your health goals. We offer premium supplements designed to support effective weight management and enhance your overall well-being. Our formulas are meticulously crafted using high-quality, science-backed ingredients to deliver the best results, ensuring you can confidently embark on your journey to a healthier, happier lifestyle.
Yes! We currently ship to customers in New Zealand, Australia, and select international locations. Shipping availability will be confirmed during checkout. If you do not see your country listed as an option, please don't hesitate to reach out to our support team—we're here to help!
We accept all major credit cards, PayPal, Google Pay, Apple Pay, and soon we will be implementing Afterpay for your convenience.
Once an order is placed, we process it quickly to ensure prompt delivery. If you need to make changes or cancel, please contact us immediately on our Contact Us page or email us at kiwidietshop@gmail.com.
After your order is dispatched, you will receive a tracking number via email. Use this number to track your shipment on our website by doing the following:
Click on the chat button at the bottom right hand corner > Select Track My Order.
Yes! We proudly ship to customers in New Zealand, Australia, and select international locations. During checkout, shipping availability will be confirmed based on your location. To ensure your order arrives quickly, we also offer express shipping options. If you don't see your country listed, please contact our support team —we're happy to assist you!
Shipping costs are calculated at checkout based on your location and order size.
If your order has not yet been shipped, please contact us with your updated address details.
Yes! Our supplements are manufactured in facilities that follow strict quality control standards. However, we recommend consulting with your healthcare provider before starting any new supplement, especially if you have underlying medical conditions or are pregnant or nursing.
If you have any allergen questions or concerns regarding our product please contact us!
If you’re not happy with your purchase, please contact us within 30 days of receiving your order. Items must be unused, unopened, and in their original packaging.
To request a refund or exchange, contact us with your order number and details about the issue. Our customer support team will assist you promptly.
No, you can check out as a guest. However, creating an account allows you to track orders, manage subscriptions, and save your information for faster checkouts.
If you’ve subscribed to one of our recurring delivery plans, you can manage your subscription through your account dashboard. You can update payment details, pause, or cancel your subscription anytime.
We’re here to help! Reach out to us:
- Email: kiwidietshop@gmail.com
- Phone: (954) 643-1888 / (645) 201-7474
- Live Chat: Available on our website during business hours.
Our customer service team is available:
- Monday to Friday: 9:00 AM – 5:00 PM (NZST/AEST)
- Closed on Saturdays and Sundays and public holidays.